Clear for Pre-Board

About two years ago flying Southwest home to Charleston from Albany the gate agent saw me hobble my way to the back of the A Line waiting to board.  He came to me and pulled me to the front of the line and said I was Pre-Board and explained that anyone with mobility issues could board early with Pre-Board and that at my connection I just needed to tell the gate check agent I needed to pre-board and they would change my ticket no questions asked. It turns out there were other questions -two that they can ask and if you say yes you get your pre-board ticket:

  1. Do you need assistance boarding?
  2. Do you need a specific seat?

The first time my request for a pre-board ticket was followed up with these questions I was taken aback.  My guy in Albany said that there would be no questions asked so I felt like I was being judged.  Did they think I was faking?  Is it because I am younger? This was at a time when I really should have been using a cane, but was too embarrassed to get one and felt the same way about making my request.  So not only was I embarrassed to be asking for a special ticket, the follow-up questions then made me feel ashamed that I had done so. I did not need assistance boarding and I did not need a specific  seat either.  I needed to board early so I would not back up the whole line and being able to be up front is helpful for when I have to book it to my connection.  I answered NO to both questions so the agent told me I could board with those who need additional time to board so between A and B.  I stood up for myself and told her about the Southwest man in Albany pulling me out of line to pre-board.  She went ahead and updated my ticket.

Since that time I started using a cane which acts as a beacon to let everyone know- this lady could probably use some help!  Agents come up to me and ask if I need to pre-board?  Will I need a wheelchair to get to the gate?  A wheelchair at my destination?  For now the answer to those questions is NO, but I know one day that could change.

A few months later I had another trip and saw the man who pulled me to the front of the line.  I thanked him for addressing me and telling me that I should be pre-boarding.  With the slow progression of my disease I have naturally adjusted to how my walk has deteriorated into my “normal.”  I kinda forget just how bad it is!  I can walk and I don’t have pain when I do so how could I qualify for special treatment? Having someone in charge tell me that I did made me realize it was OK to take advantage of their options, I was not taking advantage.

Author: Oh yes she cane!

My name is Kerry and I love swimming, hiking, working out in general, travelling, shopping, baking, and reading. Some of those loves are a bit tricky to perform thanks for my rare nerve disease- hereditary spastic paraparesis. No worries though as I have a super handy cane, hiking poles, and amazing friends that help me along the way! I hope to share with you a bit about my life, inspire you to live yours to fullest, and hopefully, if needed, motivate you to get whatever assistance will help you to do so!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s